Dear Pimporn,
This is a very strange problem. However, there are a few points that have to be checked.
Questions
- Is the weighing scale that the customer uses to check the functioning of the MCBalance calibrated as well? In other words, how precise is that scale?
- Is the material bag counted with the weighing of the customer as well?
- Is the load cell of the MCBalance calibrated properly? (given the checks below, I suppose it is).
- Also, there is still 2448 grams of material left in the hopper. Is this taken into calculation as well?
Checks
- If I recalculate the given capacities; 2% additive of 50,5 KG during 3,75 hours, my calculation comes to a batch of 3,8 Kg/h
- The batch counter has not been reset at the start at the test and is starting at 0,246 grams as shown in your logfile. 4,050 – 0,246 = 3,8 Kg/h so that would mean that the MCBalance is dosing exactly what it should do.
I’m very interested in your answers.
Dear Pimporn,
nice to read fom you. Actually I am for our distributors in Portugal and Spain for 10 days, but I will send your mail to Jasmin in our office. So she will arrange that for you.
I am also glad to see you back. If you have any opinions for the timeline, you need me, please send me, because the flights are cheaper as early as I could book.
Have a nice rest of the week and please do greatings to your staff.
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